Every year Jersey Post invites islanders to provide feedback on the island’s postal service to ensure they are meeting the needs of customers.
Jersey Post’s annual customer survey will be delivered to all households and the survey closes on Friday 6th February.
Islanders are asked to answer seven questions – including rating their experiences of local deliveries and sending post to the UK; what the most important thing is to them about current and future postal services; and how likely they are to recommend Jersey Post. Customers are also asked to provide comments on how they think the service could be improved.
The Jersey Post team serve the community six days a week, keeping islanders connected with loved ones around the world. Posties deliver to homes and businesses in all weather, Counter Colleagues serve customers in Post Offices, and Customer Care answer islander’s queries. If one of our team has gone above and beyond in helping you, please tell us as this is shared with teams!
Julie Thomas, Chief Operating Officer at Jersey Post, said: “It’s important to us that we listen to customer feedback to help us make improvements and shape future services. We’ve worked hard to consistently hit our service targets, delivering over 95% of local mail within 24 hours, and ensure that we offer good value for money. Your feedback is important to us, and we’d encourage as many islanders as possible to fill out the survey.”
