Jersey Post Group has delivered its strongest financial performance since 2021, reporting a revenue of £66.9 million and a profit before tax of £2.3 million in 2025.
Jersey Post also continued to exceed all Quality of Service targets set by its regulator, the JCRA. Local ‘Jersey to Jersey’ mail was delivered within two days of despatch 98% of the time, exceeding its 95% target.
96% of mail leaving Jersey was despatched within one day of being posted, whilst 96% of inbound mail was processed for delivery within one day of arriving at Rue des Pres (against targets of 90%).
Customer satisfaction and colleague engagement also saw positive results, with customers rating on‐island postal services at 81% in the Annual Survey. Employee engagement rose to 69%, up from 66% the previous year.
Jersey Post has confirmed its intention to pay a dividend to its shareholder, the Government of Jersey, for the first time since 2021.
Despite the positive financial performance, long‐term structural challenges remain for the business. Letter volumes have halved since 2016, with fewer customers visiting Post Offices. The continued shift from letters to parcels has also placed pressure on costs and margins.
Jersey Post will now begin a three‐year, self‐funded investment programme to modernise its technology and operations. The programme will provide improved services for customers, whilst ensuring colleagues have the tools and equipment they need to operate efficiently in a changing market.
Mark Siviter, CEO, said: “These results show the business has stabilised following some tough but necessary decisions. Our people have been at the heart of this turnaround, and, while long‐term challenges remain, we’re now well positioned to invest in the future so we can continue to deliver a high‐quality service for the island.”
