Customerise, a new Guernsey based consultancy focussing on customer experience, has been launched by local professional Charlotte Dunsterville.
The aim of the new business is helping businesses to grow and thrive through the delivery of excellent customer experiences.
The new venture, which will help organisations to see themselves from their customers’ perspective, offers a number of comprehensive programmes ranging from board advisory on customer strategy, to hands on practical help improving day to day customer experiences as well as advice on customer insight and people led change for business transformation.
Charlotte (pictured) recognised a gap in the market for senior level advisory on longer term customer strategy and the need to link customer experience to tangible business outcomes. Customerise offers a suite of services including strategy, customer experience, digital transformation, customer marketing and customer service management all designed to help businesses improve their customer retention and deliver an enhanced brand experience to achieve their goals.
Charlotte commented: “I’m delighted to launch Customerise and offer tailored, expert support to local businesses. Customer experience is so important nowadays and can be a key differentiator for organisations when it’s done right.”
Customerise is also in partnership with local advisory firm Uni1ty, set up by Rollo de Sausmarez and Mike Ozanne to offer trusted consultancy in marketing, sustainability and technology in the Channel Islands.