Project Manager
Our client, a well-established financial services organisation based in St Peter Port, Guernsey, is building out a dedicated Projects & Change Delivery function and is looking for an experienced Project Manager to join the team.
The Role
You’ll play a central part in driving business transformation — bridging the gap between where the organisation is today and where it needs to be. Working closely with stakeholders at all levels, you’ll manage strategic initiatives from feasibility through to delivery, ensuring solutions meet business needs while adhering to regulatory and governance standards.
Key Responsibilities
Project Planning & Requirements Definition
- Lead the planning, initiation, and scoping of projects in close collaboration with stakeholders to define objectives, scope, deliverables, and success criteria
- Facilitate workshops and meetings to gather requirements, assess current processes, and identify risks and dependencies
- Translate business needs into comprehensive project plans, timelines, and milestones
Process Optimisation & Solution Design
- Oversee the analysis and mapping of existing (“as-is”) business processes and champion the design of improved (“to-be”) workflows
- Identify, recommend, and implement opportunities for process automation, efficiency improvements, and innovation
- Ensure solutions align with business goals and deliver measurable benefits
Project Execution & Delivery Management
- Direct and coordinate all project activities throughout the delivery lifecycle, managing schedules, budgets, and resource allocation
- Monitor progress, proactively address risks and issues, and maintain strong communication with stakeholders and senior management
- Liaise with cross-functional teams, including technical teams and external suppliers, to ensure alignment and timely delivery
Testing, Implementation & Change Management
- Oversee the development and execution of test plans and user acceptance testing (UAT) to validate that solutions meet business requirements
- Manage operational implementation of changes, including coordinating training, updating documentation, and communicating effectively across the organisation
- Facilitate smooth transitions to new systems or processes, supporting both staff and clients throughout
Governance, Reporting & Documentation
- Ensure all projects comply with the organisation’s Change Control processes, governance frameworks, and regulatory requirements
- Maintain accurate and comprehensive project documentation, including project plans, status reports, risk logs, and change records
- Deliver regular progress updates to stakeholders and escalate issues where necessary to maintain transparency and accountability
Continuous Improvement & Professional Development
- Promote a culture of continuous improvement by identifying lessons learned and implementing best practices
- Stay informed of industry trends, emerging methodologies, and new technologies to drive innovation in project delivery
- Encourage professional growth through training, certification, and active knowledge sharing within the team
What They’re Looking For
- Extensive project management experience within financial services, ideally in a change or transformation function
- Excellent written and verbal communication skills, with the ability to communicate clearly and concisely at all levels
- Strong leadership skills — able to motivate, guide, and focus people across all areas of the business
- A confident and skilled facilitator who encourages collaboration, maintains momentum, and is comfortable navigating conflict or difficult conversations with emotional intelligence
Desirable Skills
- Proficiency in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint, MS Project)
- Experience with Azure DevOps, Miro, and SharePoint
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