Promoted by the Institute of Customer Service, the independent professional body for customer service, it offers a week-long opportunity to raise awareness of customer service, and the vital role it plays in successful business practice and the growth of the local economy.
To support the week, The Chamber of Commerce are hosting a free lunch time event where businesses in all sectors can hear from service leaders about the simplicity of customer service and the importance of great leadership. Speakers include Jill Clark from local consultancy Customer-Excellence and Jim Coupe, Managing Director of Skipton International, who will both be sharing their insights. In this challenging time, as businesses adjust to a new way of working – and in some sectors are engaging new and potentially inexperienced team members – some customer service levels have dropped.
Jill Clark says: “It’s been a really tough six months for everyone and in some cases, we have seen customer service take a low priority as businesses have focused attention on other urgent areas of the business. Now is the time for the customer to be top of the agenda again”.
The Customer Service lunch & learn is on Tuesday 6th October at the Market Street Chamber HQ from 12.30. Free tickets for the event can be booked via the Chamber of Commerce website and on Eventbrite.
For more information about National Customer Services Week click here.
