Customer service week: Creating a harmonious workplace improves customer service
International Customer Service Week is celebrated annually in the first full week of October. To recognise the importance of excellent ...
Tag: Claire Boscq
Customer service week: The day the lights went out
International Customer Service Week is celebrated annually in the first full week of October. To recognise the importance of excellent ...
Customer service week: Retaining and nurturing customers – isn’t it what we all want?
International Customer Service Week is celebrated annually in the first full week of October. To recognise the importance of excellent ...
‘Can you steal jewellery?’ Secret Diary of a Mystery Shopper exclusive (part three)
In our final exclusive excerpt from The Secret Diary of a Mystery Shopper by Claire Boscq-Scott, secret shopping takes a ...
Exclusive: The Secret Diary of a Mystery Shopper (part two)
In the second exclusive excerpt from The Secret Diary of a Mystery Shopper by Claire Boscq-Scott, which was Amazon's number ...
Exclusive: The Secret Diary of a Mystery Shopper (part one)
In the first of our exclusive excerpts from The Secret Diary of a Mystery Shopper by Claire Boscq-Scott, the author ...
In conversation with Claire Boscq-Scott and her secret world
In her latest book, The Secret Diary of a Mystery Shopper, author and entrepreneur Claire Boscq-Scott spills the beans on ...
Local customer service expert gains accolade for third time
Local customer service expert, Claire Boscq-Scott, has been ranked Number 5 in the top 30 Global Customer Service Gurus by ...
First-Ever Leaders in WellBeing Summit & Awards for the Channel Islands
WellBeing World has launched the inaugural ‘Leaders in WellBeing Summit & Awards’ to celebrate the wellbeing related activities of organisations ...