Sure has been awarded Best-in-Class for their Employee Engagement Programme at the Customer Experience Management Global Telecom Awards.
Sure was one of two finalists, beating international telecoms company Vodafone for their Customer Service Centre Transformation Through People programme.
Charlotte Dunsterville, Chief Customer Officer at Sure, said: “This is the second accolade we have received in the last 12 months rewarding our ongoing commitment to delivering exceptional customer service.
“We put customers at the centre of everything we do and we couldn’t deliver such good service without having a strong customer-focussed team. Through a combination of digital innovation and people management we have increased employee engagement, which has really enriched our award-winning service.”
Blake LeNoury, Customer Service Centre (CSC) Manager at Sure, said: “This award is a reflection of the team’s dedication to great customer service.
“Our engagement programme has empowered the team to communicate directly with senior management which has enabled us to review and support any changes that need to be made to better their personal development as well as the business.
“We also created a group chat where we post every compliment we receive about our customer service to remind everyone about the important job they’re doing and the benefits of being customer focussed.”
This global award follows Channel Islands Regulator CICRA’s recent findings that Sure has the happiest customers. After introducing the employee engagement programme, customer satisfaction has continued to rise and customers are already feeling the benefits.