Channel Eye
Westminster Asset Management
  • Business
    • Appointments
    • Data Protection
    • Digital & Technology
    • Environment
    • Features
    • Financial Services
    • Interviews & Profiles
    • Leadership
    • Legal & Professional Services
    • People
    • Property
    • Retail & Hospitality
    • Transport
    • Wellbeing at Work
  • Careers
  • Events
    • Events in Jersey
    • Events in Guernsey
    • Events in Isle of Man
    • Events in Alderney & Sark
    • Virtual events
    • All events
    • Past Events
  • Lifestyle
    • Arts & Culture
    • Charity & Community
    • Education
    • Food & Drink
    • Health & Wellbeing
    • Home
    • Leisure
    • Travel
  • Location
    • Jersey
    • Guernsey
    • Isle of Man
    • Alderney & Sark
  • Advertise
  • Subscribe
No Result
View All Result
Channel Eye
No Result
View All Result
Westminster Asset Management
Home Location Guernsey

Sure win global Customer Experience Management Award

February 4, 2019
in Guernsey, Jersey
Share on LinkedInTwitterFacebookEmail

Sure has been awarded Best-in-Class for their Employee Engagement Programme at the Customer Experience Management Global Telecom Awards.

Sure was one of two finalists, beating international telecoms company Vodafone for their Customer Service Centre Transformation Through People programme.

Charlotte Dunsterville, Chief Customer Officer at Sure, said: “This is the second accolade we have received in the last 12 months rewarding our ongoing commitment to delivering exceptional customer service.

“We put customers at the centre of everything we do and we couldn’t deliver such good service without having a strong customer-focussed team. Through a combination of digital innovation and people management we have increased employee engagement, which has really enriched our award-winning service.”

Blake LeNoury, Customer Service Centre (CSC) Manager at Sure, said: “This award is a reflection of the team’s dedication to great customer service.

“Our engagement programme has empowered the team to communicate directly with senior management which has enabled us to review and support any changes that need to be made to better their personal development as well as the business.

“We also created a group chat where we post every compliment we receive about our customer service to remind everyone about the important job they’re doing and the benefits of being customer focussed.”

This global award follows Channel Islands Regulator CICRA’s recent findings that Sure has the happiest customers. After introducing the employee engagement programme, customer satisfaction has continued to rise and customers are already feeling the benefits.

 

 

ShareTweetShareSend

Channel Eye Media

Related Stories

Local businessman to undertake 500-Mile challenge in memory of ‘Diamond’ Rick Jordas
Charity & Community

Local businessman to undertake 500-Mile challenge in memory of ‘Diamond’ Rick Jordas

May 30, 2025
Channel Island winners of Citywealth Magic Circle Awards 2025 announced
Financial Services

Channel Island winners of Citywealth Magic Circle Awards 2025 announced

May 30, 2025
Breton chosen to build new wildlife hospital and kennels
Charity & Community

Breton chosen to build new wildlife hospital and kennels

May 30, 2025
Next Post

Viberts helps seven-year-old William raise money for charity with ‘Magic Reindeer Food’

KPMG
Channel Eye subscribe
  • Channel Eye Careers
  • Channel Eye Careers
  • Channel Eye
  • Channel Eye Careers
  • List your event
  • Channel Eye Careers
  • Channel Eye Careers

Be the first to know​

Subscribe to the essential islands business news, direct to your inbox every morning​
Channel Eye Careers
  • Business
  • Careers
  • Events
  • Lifestyle
  • Subscribe
  • Advertise
  • Privacy Policy
  • Contact

©2025 Channel Eye Limited.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist

No Result
View All Result
  • Business
    • Appointments
    • Data Protection
    • Digital & Technology
    • Environment
    • Features
    • Financial Services
    • Interviews & Profiles
    • Leadership
    • Legal & Professional Services
    • People
    • Property
    • Retail & Hospitality
    • Transport
    • Wellbeing at Work
  • Careers
  • Events
    • Events in Jersey
    • Events in Guernsey
    • Events in Isle of Man
    • Events in Alderney & Sark
    • Virtual events
    • All Events
    • Past Events
  • Lifestyle
    • Arts & Culture
    • Charity & Community
    • Education
    • Food & Drink
    • Health & Wellbeing
    • Home
    • Leisure
    • Travel
  • Location
    • Jersey
    • Guernsey
    • Isle of Man
    • Alderney & Sark
  • Advertise
  • Subscribe
  • Contact

©2025 Channel Eye Limited.

This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.