Skipton International has been announced as a finalist in the Institute of Customer Service UK Customer Satisfaction Awards.
The bank, based in Le Bordage, St Peter Port, is a finalist in the ‘Best Customer Experience’ category.
The Institute of Customer Service is an independent professional membership body for customer service, which works through all sectors to drive business performance through service excellence.
This accolade positions Skipton among the elite few for its commitment to high performance through excellent service to its customers.
Customer Services Manager, Shane Konken (shown in the main picture), said: “Behaving with the right attitude creates feelings of warmth, hospitality and, above all, trust, which gives our customers the confirmation that they are being looked after by people who care. I am thrilled that my team and I have put Skipton firmly on the map.”
Jim Coupe, Skipton’s Managing Director, said: “Being shortlisted for Best Customer Experience highlights that we continually put our customers first, and that is something we, at Skipton, are very proud of. Our customer feedback from Feefo, the independent customer service review platform, provides the opportunity for us to improve and indicates that our customers love their experience with us. Being announced as finalists in these prestigious awards is evidence of that.”
The final takes place on 19 October at London’s Park Lane Hilton Hotel.
