The Channel Islands’ only locally owned and locally run Loss Adjusting company can now boast another Chartered Loss Adjuster on the team, reinforcing the status of Channel Islands Adjusters as the largest and most qualified company operating across the Bailiwicks of Guernsey and Jersey.
Josh Smith joined the organisation in 2014 and began studying towards the Chartered Loss Adjuster qualification almost immediately. After completing a series of exams and assignments and spending the required five years working for a Chartered Loss Adjusting company, he can now lay claim to being the fourth Chartered Loss Adjuster in the Channel Islands Adjusters team. He joins co-founders Richard and Julie-anne Headington and colleague Aaron Slattery, who have all previously been awarded the accolade by the industry’s leading body, the Chartered Institute of Loss Adjusters (CILA).
Loss Adjusters work with both insurers and claimants to navigate the process in the event of an insurance claim. Channel Islands Adjusters will celebrate 16 years in business in 2020 and have hundreds of live domestic and commercial cases across the islands.
Josh was educated at Guernsey’s St Sampson’s High School and spent seven years working in the local insurance industry, gaining his Certificate from the Chartered Insurance Institute. Through this work, he interacted with the team at Channel Islands Adjusters and became interested in this area of the industry.
Josh says: “Loss Adjusting is a relatively little-known but vital part of the insurance sector which is incredibly challenging and rewarding. No textbook can prepare you for the role, hence why you need to spend five years working for a Chartered Loss Adjusting company to become Chartered and every day over the past five years has presented me with new challenges and new learnings. I’m so pleased to be a part of such a skilled, experienced and close-knit team who are all dedicated and extremely proud of what we do.”
Josh is keen to use his knowledge and experience to advance in the next stages of his career, promoting the profession and encouraging more people to think about Loss Adjusting as an occupation.
He says: “Technical knowledge, communication skills, a forensic eye for detail and an empathetic approach are just a few of the vital attributes needed. In return comes a huge range of knowledge and insight, from buildings and construction to UK and local legislation and, of course, the communication skills to deal with individuals in high-pressure situations. It’s always an exciting day and I look forward to many more!”