The Jersey Care Commission, in partnership with Dementia Jersey, has hosted a lived-experience engagement session.
This session was designed to bring together carers, families and advocates of people living with dementia to share what matters most in day-to-day care.
The partnership forms part of the Commission’s ongoing work to ensure regulation is informed by the voices of those who use care services, helping inspections to reflect real experiences and focus on what has the greatest impact on people’s lives. It also reflects the Commission’s continued partnership with organisations such as Dementia Jersey, to support improvement across the care sector and promote the sharing of experience and good practice.
Through facilitated discussion, participants shared valuable insight into their experiences, highlighting the importance of safety, dignity, independence and wellbeing. Feedback from the session will strengthen how inspections are planned and carried out. The insights also support inspectors to focus on what matters most to people and their families, while also identifying areas of good practice and priorities for improvement.
The session supports a broader approach to modern regulation that reflects the experiences of those who rely on care services, helping to build confidence and set clear expectations for the delivery of safe, effective and compassionate care.
Commenting on the session Becky Sherrington (pictured), Chief Inspector of the Jersey Care Commission said: “Listening to the experiences of people receiving care, and those who support them, is an essential part of modern, independent regulation. It helps ensure that our work continues to reflect what matters most and supports ongoing improvement across services.”
The CEO of Dementia Jersey, Claudine Snape added: “Opportunities like this are so important in giving people a voice and ensuring their experiences are heard. Sharing real experiences of dementia care helps highlight what makes a difference day-to-day, and how clear standards and regulation can support families to feel confident that care is safe, compassionate and centred around the individual.”
