Channel Islands’ tour operator, CI Travel Group, has won the Feefo Platinum Trusted Service award for three of its travel brands.
The award is designed to recognise businesses for delivering exceptional experiences, as rated by genuine customers.
JerseyTravel.com, GuernseyTravel.com and Bontour have been given Platinum Trusted Service awards by Feefo for having achieved Gold standard for three consecutive years. The Feefo Gold Trusted Service award recognises those who have collected at least 50 Feefo reviews in a year, and have achieved a service rating of at least 4.5/5. FlyDirect is their fourth brand to be recognised, winning Gold for 2019.
Feefo’s Trusted Service is awarded to businesses meeting the highest standard, based on the number of reviews they have collected and their average rating. As all reviews are verified as genuine, the accreditation is said to be a true reflection of a business’s commitment to outstanding service.
Robert Mackenzie, managing director of CI Travel Group, said: “We’re very proud to have received this award from Feefo as our customers are the most important judges of all. It recognises how hard we work to give all our clients the best possible experience. We are fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers.”
Congratulating CI Travel Group on winning the awards, Steph Heasman, director of customer success at Feefo, said: ‘The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
“Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period. It’s a tough challenge and very well deserved by CI Travel Group.”
