Kady Hills is a Customer Services Advisor at Skipton’s HQ in Guernsey. Here she tells us more about her role and what makes her tick.
Tell us about your background and previous experience
Before working at Skipton International, I had no previous experience in finance. Language-wise, I studied A level French and Spanish, plus Drama and Theatre studies at Sixth form in Southampton, where I lived at the time.
Alongside college, I worked part time in retail along with bar work on the weekends to earn some money. My first full time job was in sales, I worked as a brand ambassador for some of the UK’s most popular charities which pushed me to develop my customer service skills and become much more of a people person.
This shows that experience in finance is not necessary to enjoy a career at Skipton.
How do you start your day?
I always start my day with a lovely cup of tea and a nice healthy breakfast to give me enough energy for the rest of my day.
What advice would you give yourself if you could go back in time?
I would say “go for it “. Take risks, you will only regret the opportunities you didn’t take. Everything happens for a reason so try not to overthink it and just have fun!
What’s the most interesting thing about your work?
Not everyday is the same in customer services, we speak to so many people each day and meet a lot of new faces which is definitely the most fun and interesting part of my job. Most of our customers just want a nice long chat which I love as it always puts a smile on somebody’s face including mine.
In this role, we all learn something new every day. It helps that we all support one and other in our amazing little team.
Who inspires you and why?
My mum inspires me every single day. She has always been extremely hard working and caring. She always puts other people first and never stops pushing me to be the best version of myself.
I also get inspired by people around me who constantly go above and beyond to do their very best whether this is in my personal life or at work.
How do you measure success?
Achieving any task or goal set, whether by myself or my line manager. I wish to be perceived as somebody who consistently tries my hardest to achieve my objectives.
What are the two top skills that will benefit someone working in finance?
Someone who is hard working and motivated would definitely benefit working in the finance industry.