Niamh Ó Maoláin, head of customer strategy and operations at Sure, has been named on the CX Network Top 30 under 30 list which recognises the ‘super stars’ of the digital customer experience sector.
CX Network is a leading online resource for senior customer experience and marketing decision makers which publishes the latest news, reports and trends from thecustomer insight and experience industry.
Ms Ó Maoláin is responsible for managing the customer contact centre, customer communications and customer insight teams at Sure.
Her role includes creating the customer strategy and analysing the feedback customers share with Sure to ensure that all business decisions are implemented to improve the overall customer experience. She also coordinates the customer research programmes across Sure’s worldwide operation and the global Batelco group.
Chief customer officer, Charlotte Dunsterville said: “Sure prides itself on being a customer-driven business and Niamh has had a vital role in creating a culture where the customer’s voice is heard and their needs directly impact the decisions we make as a company.
“Her work to gather and analyse customer and staff insight has enabled us to understand and connect with our customers better; guaranteeing that customer experience is a priority for our whole business.
“I’m so pleased she has been recognised nationally for her commitment to delivering a great customer experience for our customers and I know that she has a great career ahead of her.”
The CX Network 30 Under 30 Rising Customer Experience Super Stars list can be found here: https://register.cxnetwork.com/cx-network-30-under-30/