Sure Business has appointed Steve Shellswell to Head of B2B Operations, bringing decades of experience in business customer support.
Steve (pictured) has already dedicated eight years to working at Sure Business, formerly as Head of Service Assurance, in which he focused on delivering and handling the availability of Cloud and managed services. In this role, Steve successfully expanded Sure Business’ Cloud portfolio to a wide range of customers and implemented a tiered support team structure, which has now evolved to become the network support team.
Before his career at Sure, Steve gained more than 14 years of experience working in various roles dedicated to IT and Cloud services solutions. As Head of B2B Operations Steve will lead the newly integrated network support team to drive faster resolution times for customers and contribute to an improved personalised experience for all Sure Business customers, engaging with them on Sure’s portfolio of solutions including Cloud, cybersecurity, and fully managed IT service, Sure Business Suite.
Head of B2B Operations, Steve Shellswell said: “This new role will allow me to have a positive impact on the Sure’s customer support process, and to focus my time on the development of our new support services and to meet the evolving demands of our customers. I’m looking forward growing our client base and working alongside the new team to drive positive results.”
Sure Chief Executive in Jersey, Paul Acton said: “Steve’s extensive experience in customer-centric roles gives me confidence that he will have a positive impact on support operations and the business as a whole. Steve has a deep understanding of the challenges our customers deal with in today’s world of complex IT services and under his strong leadership and knowledge, I am confident he will achieve our ambition to be the best-in-class service provider in the market.”
