Guernsey islanders have one week to inform Sure of their details if they wish to appear in the 2020/21 telephone directory.
As part of a series of improvements to the directory the local telecoms company has contacted all customers who have not previously asked to be excluded from the directory and are due to have their details printed in the 2020/21 edition.
The letter or email sent to customers informs them that they are due to be included in the White Pages – which lists the name, address and phone number(s). Customers need to inform Sure by Wednesday 15 July if they wish to change the way their details appear. If they take no action after receiving the email or letter, they will appear in the directory. Customers with a mobile listing only will not have their address published.
Charlotte Dunsterville, chief consumer officer at Sure, commented: “We realise that the directory is an important resource for the community so we’re asking customers to verify their details so that we publish the most accurate directory possible”.
Islanders who would like to change their directory status, including those who no longer wish to appear in the directory, are advised to complete the form at www.sure.com/directoryform or call us on 01481 700 700 before 15 July, you will need the following details:
- The name as it appears on the account and will be printed in the directory
- Account number
- The first line of the address
- The telephone number
JT customers with a fixed landline service are advised to speak directly to the JT customer service team to confirm their preferences. JT and Airtel customers may also request for mobile services to be added by contacting directoryteam@sure.com but customers should note that this is a chargeable service.
Due to the impact of the global pandemic, there has been a delay to the compilation of the 2020/21 directory which is expected to be available to islanders in November 2020. Sure has also reviewed the directory layout and will be increasing the font size to make the entries easier to read.
