As cyber resilience becomes an increasing focus for businesses, a new study is examining how organisations respond during cyber incidents.
The recent introduction of Jersey’s strengthened telecoms security framework reflects the increasing importance being placed on cyber resilience across the Island. While the regulations apply specifically to telecommunications providers, they also reinforce a broader reality: cyber resilience is no longer solely a technology or telecoms issue, but one that affects organisations, public services and islanders alike.
Cyber incidents have the potential to affect organisations of every size and sector, with disruption often impacting communications, decision-making and operational resilience just as significantly as the technical systems at the centre of the incident.
Against this backdrop, Jersey-based cyber communications specialist Soteria is collaborating with Imperial College London and IESEG School of Management on a new research project examining the impact of delayed communication during cyber incidents and the role it plays in organisational resilience and recovery.
The research aims to understand how communication, leadership, coordination and decision-making influence the effectiveness of an organisation’s response during a cyber crisis.
As part of the project, cyber security professionals, organisational leaders and individuals who have experience managing, responding to or supporting organisations through cyber incidents are being invited to participate in a survey that will inform the research findings.
Lynne Capie (pictured), Founder, Soteria, commented: “Across both Jersey and Guernsey, we’re seeing increasing investment in cyber resilience, whether through new regulatory frameworks, greater collaboration across industry or initiatives designed to strengthen preparedness and response capabilities.
“What remains equally important though is understanding how organisations communicate, coordinate and make decisions when incidents occur in practice. We want businesses and cyber professionals from across our Islands to contribute their invaluable experiences to this research, helping ensure the findings reflect the realities faced by organisations within our own communities as well as further afield.”
Rajesh Bhargave, Imperial College London, added: “This research seeks to capture the experiences of professionals who have managed, responded to or supported organisations through cyber incidents.
“By understanding how communication, coordination and decision-making unfold during a cyber crisis, we hope to build a richer understanding of the factors that influence effective response and recovery, and the lessons that can strengthen future resilience.”
