Channel Islands telecoms provider Sure is investing millions of pounds in new technology to improve the experience of its customers.
The new ‘platform’ will run the company’s billing, customer database, and future digital services.
The project will be carried out by tech experts Cerillion who specialise in building customer management systems. Once built, the new tech will all be based in Guernsey.
Sure’s CEO, Ian Kelly, said: “Telecoms is a fast-moving industry which is constantly evolving so Sure is excited to be proceeding with this investment in a purpose-built platform that will enable us to completely transform our business; future-proofing it for the increasingly digital world.”
“Customers are at the heart of everything we do and we are continually investing across the business to bring the latest technology to market to improve their experiences. This major project is a pivotal development which will not only enable Sure as a business to modernise and digitise but it will support our business customers to do the same.”
It follows recent major investment in building what they describe as Guernsey’s fastest mobile networks as well as improve the broadband network.