Lucid, a Guernsey-based learning and change consultancy, has announced its expansion into mediation services. The company, led by owner and founder Emma Mauger, helps people to progress through professional coaching, mediation, training and facilitation.
A specialist in adult learning and development, Emma qualified as a mediator through the London School of Mediation in June 2019, adding this skill to Lucid’s offering alongside executive and team coaching, group facilitation, personal skills development and consulting. She is the Channel Islands’ only certified facilitator of TetraMap, a learning model helping to solve a range of organisational challenges and grow high performing teams.
Emma has a strong commercial and leadership background in sales and marketing in professional services, including seven years as commercial director at a top offshore law firm. She began coaching in 2015 and holds a Master’s Certificate in Executive Coaching from The University of the West of England and the Institute of Leadership and Management’s Level 7 Certificate in Executive Coaching.
Emma says: “Not all disputes have to be resolved in a court environment. The industry is increasingly appreciating the benefits of commercial mediation for many reasons – indeed the number of cases grew by 20% last year.[i]
“Mediation brings parties together voluntarily to progress through conflicting views by identifying their desired outcomes and finding consensus. As mediators, we facilitate the discussion and process of reaching an agreement in an entirely neutral capacity, so we don’t advise or influence the outcome.”
Research from The Law Society suggests that just one day in court in the UK costs £2,692[ii]and litigation can be protracted across a number of weeks, months or even years. Emma says this is one of the many benefits of commercial mediation.
“My background in legal services means I have a good understanding of litigation processes so I’m confident in saying that private commercial mediation is an appealing method of resolving disputes because it is swifter than litigating through the courts, as well as being much more accessible financially.”
Emma says the benefits reach further than just finances however: “Unhealthy conflict impacts people in different ways. Mediation offers opportunities to own the decision-making process and progress beyond the conflict.
“There are tremendous synergies across professional coaching, conflict resolution and the role of a mediator. I also offer specialist mediation coaching services – supporting a participant throughout the mediation process and beyond by establishing familiarity with the mediation context and working through how clients respond in an environment of conflict. This is a service I am providing in instances where I am not the mediator and can adopt more of a supportive role to a client’s particular interests.”
Emma works with clients based around the world and is particularly keen to share the benefits of her skills with Channel Island organisations. She says:
“Often, this is a skill that companies seek out from the UK so by bringing this expertise home to the Channel Islands I’m hopeful it will widen options for businesses and individuals in this respect.”
The London School of Mediation is a Civil Mediation Council (CMC) registered provider of mediation training. It is also recognised by the Chartered Institute of Arbitrators (CIArb), the Law Society Panel and the Bar Council, as well as numerous other bodies.
