Pippa Donovan, Digital CustomerExperience Coordinator at JT, has been identified as one of the ‘Top 30 under 30’ in her field.
Pippa (27) makes the list of ‘Rising Customer Experience Super Stars’ compiled by the CX Network, the leading online resource for senior customer experience, service, insight, digital and marketing decision makers.
The global list includes professionals from as far afield as Russia, the United States and the Philippines.
Pippa is responsible for collating all customer experience data at JT, ensuring that JT’s high standards of customer service are maintained. She is also central in helping deliver the company’soverall customer experience strategy as part of JT’s dedicated Customer Experience team and helpingto ensurethat it extends to every part of the business.
Tamara O’Brien, Head of Customer Experience at JT and a member of the CX Network, said: “Pippa’s inclusion on this prestigious list is well deserved and recognisesher great workand commitment to helping us deliver a unified customer experience across ourorganisationfocused on delighting our customers, from the call-centre team to the engineers on the ground to our finance teams.
“As a team, we represent the voice of the customer across our business helping ensure their needs are a priority in shaping the products and services we deliver. Pippa is a passionate and energetic contributor who always puts our customers first. A high level of customer care has also been an essential part of our ground-breaking project to connect every property in Jersey to our full-fibre network, which is very near completion and will be a global first.”
