JT has issued a statement following the recent CICRA survey.
Tamara O’Brien, JT’s Head of Head of Marketing, Brand & Distribution, said:
“The team at JT are working hard to deliver the best possible networks, products and service for our customers, and we will be carefully working through this data to see what we can learn, and so improve.
It was heartening to see positive comments about the quality of the fixed line and mobile networks, which customers report they are pleased with, and that is really important for the future of the Channel Islands.
The speed of Jersey’s full fibre broadband network in particular seems to be a real plus point. We’ve also listened to previous feedback about putting together a really good ‘bundle’ of services option to deliver better value, and that appears to have gone down well too.
Clearly there are also useful points about looking for other ways to improve the value for money we offer, so we’ll take a further look at that. Meanwhile, our ongoing work to make our customer service the best it can be also needs to continue.”