Channel Islands telecom company JT has been named on a national stage as Innovation Partner of the Year by Mitel, a global provider of business communications services.
JT was chosen as Innovation Partner of the Year ahead of other UK and Ireland businesses after not only setting up its own state-of-the-art Mitel Contact centre but also for completing a world-class, multi-dimensional and complex migration process of IT systems for the Government of Guernsey. The accolade has further strengthened JT’s reputation as a leading telecoms company, achieving the ultimate recognition within Mitel’s award-winning partner programme.
JT also worked with Mitel to update the Government of Jersey’s communications systems and enabled online supplements business, Healthspan, to move its call centre agents from the office to their homes without interruption to their services.
Rob King, IT and Facilities Manager, Healthspan, said: “We take 3,000 calls a day, and there was absolutely no downtime in terms of those phones ringing from one day being in the office to the next when those agents were working from home. We had the backup of JT’s people to help us and be on hand at that changeover to answer any questions.
“Most of our staff are still working from home and want to continue to do so and I think if the technology or functionality wasn’t right, there certainly wouldn’t be that high percentage of staff wanting to do that.”
JT achieved Mitel’s highest level of accreditation two years ago, when it was awarded Platinum Partner status, a partner level that is only given to a select few. JT is the only technology company in the Channel Islands that has been granted that status.
Nick Riggott, Country Sales Director from Mitel, added: “JT have always represented a true partnership with Mitel, and this award is testimony to the collaboration, creativity and engagement we share. It’s one thing to develop world class enterprise communication solutions, but it’s another thing to really make them come to life. JT have delivered solutions from the broad scope of the Mitel portfolio, providing quality, secure and reliable solutions for their customers without compromise in any way.”
The main picture shows (left to right) Matt Richings, Grant Stephens and Steve Hutchings from JT.
