HSBC is announcing a number of changes to its network in Guernsey, including a significant refurbishment of its St Martin branch as well as the permanent closure of its branch in St Sampson later in 2025.
The St Martin refurbishment represents a substantial investment in the island and will significantly improve the branch experience for customers with a modernised customer area, new suite of private meeting rooms, counter service and a full range of cutting-edge automated equipment. The refurbishment will commence on 20th February, with the branch closing temporarily for approximately five months.
The St Sampson branch will remain open for the duration of the St Martin refurbishment work, before permanently closing on 24 September 2025. No jobs are being put at risk as part of this change programme.
The decision to re-shape the branch network in Guernsey is driven by sustained shifts in customer preferences, including an increasing demand for online and mobile banking, along with a reduction in footfall.
Commenting on the announcement, Alvaro Teixeira (pictured), Head of Wealth and Personal Banking at HSBC Channel Islands and Isle of Man, said: “The way people bank is continuing to change and we know from our review that the majority of customers have a preference to do much of their day-to-day banking digitally. While we have seen a decline in the number of customers using our branches, we’ve developed a model that provides islanders with both the opportunity for face-to- face servicing as well as online banking products and services.
“Our customers are extremely important to us and throughout this transition period, we’ll be working closely with our teams and customers to ensure that we continue to offer excellent service that reflects the different ways our customers are choosing to bank with us.”
