C5 Alliance has promoted Mark McLachlan to the Director of Managed Services.
Mark has over 20 years’ experience in the industry and has worked in the Legal, Fiduciary and Banking sectors. He has recently been awarded his ‘ITIL 4 Managing Professional’ certification which provides practical and technical knowledge about how to run successful IT enabled services, teams, and workflows.
Mark is also a Certified EU GDPR Foundation and Practitioner. These qualifications enable Mark to deliver strong, effective leadership and management skills with a commercial view to the C5 Managed Service Department, aligning IT service delivery with business goals, meeting client needs.
In his new role Mark will work within C5’s Senior Leadership Team to develop and implement their delivery strategy across Managed Services, developing and growing services in line with technology and business strategy. In addition, he will ensure best practice is followed for Managed Services’ clients and ensure a continual service improvement focus.
Jon Kandiah, Group Chief Operating Officer for the BDO Jersey Group, said: “We are pleased to announce Mark McLachlan’s promotion. Mark has been central to the delivery of high quality and personalised outsourced services to clients, ensuring that their businesses are able to operate 24 hours a day, 7 days a week, 365 days a year. Supported by our professional, on-island, Service Desk and Operations team. Mark will continue to work with our clients to ensure our services meet their needs today and in the future”.