de Gruchy is marking a milestone this month as beauty consultant Linda Stark celebrates 25 years working with Lancôme.
Now based at the St Helier department store, Linda (pictured) joined de Gruchy three years ago, having previously built up more than two decades of experience with the brand.
Over that time, she has seen significant changes in the beauty industry, including developments in product formulation and shifting customer expectations. She said customers are increasingly looking for tailored advice and a more personalised in-store experience.
She said: “The role has evolved with more training, more science behind the products and a stronger focus on understanding what really works for different customers. People want that one-to-one attention and to feel confident in what they’re buying.”
“Personal service is everything,” she continued. “If you take the time to really look after your customers, the sales will follow. Many of my customers have been with me for over 20 years, and that trust is something I value enormously.”
Catriona Rafferty, Multi Brand Regional Business Manager at L’Oréal Luxe UK & Ireland, said: “The rose is a defining symbol of Lancôme, representing elegance, heritage and French luxury. The Golden Rose award recognises those who deliver exceptional service and truly embody the brand’s values. Linda is a standout example, having achieved both the Golden and Diamond Rose awards. Her dedication to her customers and her ability to elevate the in-store experience make her an inspirational ambassador for Lancôme.”
