Sure has reported that online activity peaked from 9am on Thursday 2nd November, with almost all islanders working from home and schools closed. Total usage throughout the day hit the activity levels usually only seen at peak evening periods, in a sign of islanders’ increasingly digital lifestyles.
Working and learning online was combined with people sharing their experiences of Storm Ciarán on social media, especially as daylight arrived and the storm peaked.
Sure’s networks – broadband, fixed lines and mobile services – remained fully available throughout the storm and a relatively small number of customers were left without services due to fallen trees and other local storm damage. Having prioritised vulnerable customers on Thursday afternoon, Sure rolled out its full team of engineers on Friday, with the objective of having everyone back online before the weekend.
Any customers who are experiencing service issues are being encouraged to get in touch with Sure directly on 700700. Sure is keeping its website and Facebook page updated with the latest information.
Alistair Beak, Sure Group CEO, said the network had coped very well with the storm: “I’d like to thank our engineering and customer service teams especially who continue to work extremely hard in logging and fixing any faults, and being there to assist our customers when they need help.
“Ensuring our communities are connected by making sure all our networks are working properly is our priority. Please get in touch via phone or online if you’re having any issues, and we’ll do all we can to restore services safely and quickly.”