Aurigny has been rated the top airline for short-haul travel for a second year by Which? Travel.
In the consumer publication’s annual airline survey, based on the experiences of 6,500 holidaymakers, Aurigny had an overall approval rating of 82%, putting it just ahead of Jet2 (79%) and SAS Scandinavian Airlines (74%).
The airline, owned by the States of Guernsey, also scored five stars across boarding, cabin environment and customer service. Other key criteria included punctuality, seat comfort and value for money.
‘We are thrilled to be rated number one short-haul airline in this Which? survey for the second year running. This is a huge endorsement by our customers of what we do on a daily basis. We are a small community airline so to beat all the main players in this market to the top spot two years running is just fantastic. Our grateful thanks go out to all Aurigny customers who went out of their way and voted for us in this important poll,’ said Aurigny chief executive Mark Darby.
‘Our staff are our biggest asset and our dedicated teams provide full customer support from booking to arrival at destination. The individuals that make up a community airline cannot be underestimated, and I would like to thank all our staff for their contribution in achieving this rating and putting Guernsey’s Aurigny on the global map.’
In the long-haul category, Singapore Airlines cruised to victory with a customer satisfaction score of 88 per cent. Qatar Airways and Emirates weren’t far behind
However, it was bad news for British Airways, which was named the the second worst long-haul airline behind American Airlines, and third worst short-haul brand following Ryanair and Vueling.