Aurigny is offering passengers refunds on cancelled flights scheduled up to and including Sunday 19 April.
The decision follows the advice from Guernsey’s Director of Public Health, Dr Nicola Brink, who has asked islanders to avoid all non-essential travel in response to the coronavirus pandemic.
Bookings must be cancelled online. Alternatively, passengers can change their bookings without being charged a booking fee.
‘Given the new advise issued today about stopping all non-essential travel Aurigny would like to advise its customers that our call centre is already experiencing an unprecedented volume of calls.
‘We would like to ask customers to check the website for our guidelines in the first instance and not to call our call centre unless you are travelling within the next seven days, ‘ said an airline spokesperson.
‘Aurigny staff are doing the best they can in extraordinary circumstances and we would also ask our customers to be kind.’
Refunds will be offered in a voucher which can be used on a future booking in any name within the year. Customers should email email@example.com. Travel after 19 April is still subject to the usual terms and conditions.