Channel Eye has joined forces with Royston Guest, leading Business Growth Coach and CEO/Founder of Pathways Global, in our column, ‘Ask the Business Coach’
One of the highest costs associated with people attrition is the recruitment, induction, and training of a new employee following the departure of an existing one. Though some attrition is unavoidable, for your business to grow, retaining your best people should be a priority.
The key takeaways!
The PROUD factor
- [1.04] The number one question on any employee survey should reference the ‘Proud Factor’. If you ask your colleagues to rate on a scale of 1-10 how proud they are to work in the business, it gives you an instant thermometer check for measuring the effectiveness of your people strategy. Supplementing this question with ‘why did you rate the way you did’ will provide valuable insight into whether your people are proud to wear the company badge and whether they are brand advocates.
- [1.42] Everything hangs off the proud factor; attrition, retention, absenteeism, performance ratings and productivity – all those metrics lead to the proud factor.
- [2.12] A secondary question could be, ‘how likely are you to refer a friend or family member to work here?’. If they enjoy working in your business, they’ll want others to experience it.
Do you have a question for the Business Coach?
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