Customer Operations Representative
Skipton International is a dynamic, locally managed bank committed to delivering exceptional service and community-focused banking. We are currently seeking a motivated and customer-focused individual to join our Customer Operations Department.
This role is central to ensuring a high standard of customer service through various channels, including telephone, email, and in-person interactions. As the welcoming face and voice of Skipton International, you will play a key role in maintaining our reputation for professionalism, efficiency, and friendliness.
Key Responsibilities
- Deliver outstanding customer service across all communication channels.
- Communicate clearly, efficiently, and warmly with customers and colleagues.
- Provide accurate and relevant information in response to customer queries.
- Offer reception cover and perform associated front-of-house duties as required.
- Respond to enquiries received via the Info Line within agreed service standards.
- Manage and complete daily Work Lists in line with company expectations.
- Support customers using Skipton International Online services.
- Maintain Continued Professional Development (CPD) in line with qualification level and internal procedures.
- Uphold Skipton International’s core values and demonstrate expected behaviours.
- Perform additional duties as required by management.
Essential Requirements
- GCSEs (grades A–C) in Maths and English or equivalent experience.
- Strong communication skills, both written and verbal.
- Proven experience in customer service roles.
- Ability to handle customer dissatisfaction with empathy and professionalism.
- Willingness and ability to learn new products and systems.
- Knowledge of banking products and services.
- Experience supporting vulnerable clients.
- Right to work in Guernsey.
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