Customer Experience Representative
As a Customer Experience Representative at Skipton International, you will play a critical role in ensuring our customers receive prompt and effective resolution to their concerns.
You will be responsible for handling a variety of customer complaints related to banking products, services, and transactions.
Key skills
- Ability to develop and maintain effective relationships both within the company and the wider business environment in order to achieve objectives
- Excellent attention to detail
- Strong MS application skills, particularly excel
- Good data analysis and critical thinking skills
- Numeric/commercial acumen
- Ability to engage across teams
Experience
- Experience of customer facing processes
- Involvement in identifying and driving change
- Experience of working in a deadline driven environment
- Experience of solving problem solving
- Experience in root cause analysis
Key responsibilities
- This position requires strong communication skills, empathy, and problem-solving abilities to address issues, provide solutions, and maintain customer satisfaction.
- This role is vital to maintaining the trust and satisfaction of our customers, ensuring they feel heard and valued.
- You will be the voice of Skipton International, committed to resolving issues with professionalism and care.
Related Careers
Location
Guernsey, JerseyJob Role
Customer Experience RepresentativeCompany Name
Skipton InternationalBusiness Type
Customer experience (CX), Financial services, Mortgages, Retail bankingJob Type
Full-timeWorkplace
Office-basedSalary
Dependent on experienceClient Reference ID
VA78Related Careers