Jersey conference ignites Island-wide customer experience transformation
The inaugural Jersey Customer Experience Conference, sponsored by Channel Eye, was held in St Helier on Thursday 10th October. The ...
Tag: JCX
National Customer Service Week: A celebration of excellence and team spirit
National Customer Service Week is an annual event observed in the first full week of October, where businesses worldwide come ...
The mutual benefits of respect: How kindness enhances customer experience
Leading-up to the launch of the Jersey Customer eXperience Alliance (JCX) and National Customer Service Week, from 7th to 11th ...
Energise your workspace to personalise and enhance the employee experience
Leading-up to the launch of the Jersey Customer eXperience Alliance (JCX) and National Customer Service Week, from 7th to 11th ...
Crafting seamless customer journeys: The power of mapping experiences
Leading-up to the launch of the Jersey Customer eXperience Alliance (JCX) and National Customer Service Week, from 7th to 11th ...
Training your team: The key to keeping customers and growing your business
Leading-up to the launch of the Jersey Customer eXperience Alliance (JCX) and National Customer Service Week, from 7th to 11th ...
Why customer experience is critical in business success and community growth
Leading-up to the launch of the Jersey Customer eXperience Alliance (JCX) and National Customer Service Week, from 7th to 11th ...
Jersey Customer Experience Alliance to launch at JCX Conference in October
The Jersey Customer Experience Alliance has announced its official launch will take place on Thursday, October 10th, at the JCX ...
Customer satisfaction declines for second year running across Channel Islands
According to data from the latest Island Global Research Brand Reputation Index, people in the Channel Islands feel a declining ...
Skipton bucks the trend for declining customer service in Guernsey
Levels of customer service on the island are declining, according to Island Global Research, the independent market research agency working ...