Sure Jersey Customer Service Awards Winners are announced

The Sure Customer Service Awards winners were announced at a presentation ceremony last night to a packed audience at the Radisson Blu Hotel. Individual and team winners represented the full spectrum of the Jersey business community – all sharing a commitment to delivering excellent customer care.

The overall winner for 2018 was the team from Hotel Cristina.  Part of the Dolan Hotel group, the team swept the board, not only winning Best Service from a team, but also Best Service from Leisure Tourism & Accommodation. The team were also award ‘The People’s Choice’ award for receiving the most nominations from the public. This is the first year the team have taken part in the awards.  Manager Steve Hayes said he was ‘stunned’ at winning so many awards.

Director of Jersey Chamber of Commerce Murray Norton presented an award and said: “In an ever increasing world of artificial intelligence and automation, excellence in customer service has become more relevant and important than ever before. Celebrating these skills, with the Customer Service Awards highlights their value to community and our Island brand.”

Coordinator of the event Jill Clark said: “The new timescale of summer nominations has worked really well this year, with businesses receiving huge amounts of valuable feedback from their customers – hundreds of them from visitors to the islands. The feedback not only lets them know they are doing a great job, but also how things can be improved – so that service just gets better and better.  That’s got to be good for everyone on the islands – tourists and locals alike.

“It is clear from the number of entries for this year’s awards that both customers and businesses take customer service very seriously and understand that a great customer experience is essential for business success. It has been a wonderful evening for the winners, but all the finalists should be thrilled to have got this far. They all have certificates in recognition of their amazing achievements, and we are also presenting another 50 ‘Highly Commended’ certificates to others on the islands who are doing such a great job.”

Sure Chief Customer Officer Charlotte Dunsterville commented: “Sure is proud to sponsor the Customer Service Awards and be a part of celebrating those individuals, teams and businesses who work so hard to provide an excellent customer experience in Jersey.

“At Sure, customer experience is at the heart of everything we do; we want to help our customers, no matter how they choose to interact with us, and we use feedback to develop our products and services and further improve our customer interactions. We recognise the importance of good customer experience and that’s why we’ve been the headline sponsor of the awards in the Channel Islands for a number of years now.

“I continue to be overwhelmed by the support the awards get every year– it demonstrates the community spirit in the island and the value people place in good customer service. Congratulations to the worthy winners and all the finalists; you should all be very proud of your achievement.”

Full list of category winners