Skipton International has been awarded another Feefo Gold Trusted Service Award for 2018 in recognition of outstanding customer service, the second successive year the bank has received this award.
The Feefo award is an independent rating, based exclusively on genuine reviews from verified customers collated by the Feefo platform.
Throughout 2017, Skipton International achieved a Feefo service rating of between 4.5 and 5.0 – the highest score possible.
Jim Coupe, Managing Director, Skipton International, said: “Skipton International prides itself on friendly and efficient customer service, and we are delighted customers have chosen to give their feedback through the independent Feefo reviews. We look forward to continuing to pursue the high standards our customers expect across our offshore savings, Channel Island and British expat mortgage products.”
“We are also in the process of developing our services through a new online savings portal, which will be an additional channel for our customers to access their accounts online 24 hours a day. We will continue to invest in our most important asset of all for customer service – our team members.”
Skipton International is one of the Channel Islands’ largest providers of new residential mortgages, and has a growing expat mortgage business, providing buy-to-let mortgages for British expats who wish to invest in the UK. The Guernsey-registered bank also offers a range of offshore savings accounts for Channel Island residents and British expats around the world.
Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence, and combat the rising issue of fake reviews.
