NatWest International has celebrated the transformation of two branches in St Helier, Jersey.
The bank’s flagship branch at Library Place was officially opened yesterday by the Deputy Chief Minister, Andrew Green MBE,
The new branch design allows customers to choose how they bank; from the self service automation wall to the new iPad station, where customers can access their online banking. If customers need to speak to a member of staff they can still go to a counter and talk to a cashier or make an appointment with one of the bank’s Customer Service Officers who will be happy to help with their banking needs.
Events took place throughout the day in Library Place to mark the occasion and customers were invited to attend. Activities included:
- A virtual reality experience where customers could choose to be transported to a number of locations around the world
- Augmented reality tours of the new branch
- Beresford Street Kitchen serving food and drinks throughout the day
- The chance to win an iPhone X
As part of the transformation, a number of customer improvements have been implemented including the latest state of the art cash machines, Coin-In machines for customers to count coins and deposit them free of charge, and a business bag drop. All features designed to reduce queuing and waiting time for customers.
Both of the St Helier branches now display beautiful photographs of Jersey, which showcase the island at its best.
Alan Weir, Head of Retail Banking commented:
“We’re delighted with our newly designed branches; they make it easier for us to connect with our customers. Now we can have a face to face conversation with our customers about their financial needs, instead of struggling to hear through a pane of glass.”
