In a commitment to enhancing customer service excellence across the island, Claire Boscq, Founder of JCX Alliance, and Joanne Vandermerwe-Mahon, Founder of Profit on a Plate, have announced the launch of their 2025 Customer Service Training Programme.
This dynamic training initiative is part of the Skills Development Scheme supporting the Future Fit Retail Roadmap actions which champions customer service excellence, and the scheme also aligns with the Government’s Common Strategic Policy to support lifelong learning and skills development.
Starting in February 2025, businesses in Jersey will have access to a range of customer service workshops tailored to meet the diverse needs of different sectors. The programme offers two highly interactive sessions: a 2-hour shortburst workshop with Claire Boscq (pictured), and a 4-hour in-depth workshop with Joanne Vandermerwe-Mahon. Both sessions aim to help employees develop essential skills and mindsets to elevate customer service standards, foster positive relationships, and build long-lasting customer loyalty.
Claire Boscq, a leading Customer Experience Activator and founder of JCX Alliance, brings a wealth of expertise in delivering customer service training that focuses on actionable strategies. Her session will cover key customer service principles, including the SMILE Customer Service Standards, effective communication, and how to anticipate customer needs to create exceptional experiences.
Joanne Vandermerwe-Mahon, an experienced customer service trainer and Founder of Profit on a Plate, will lead the 4-hour session designed to ignite passion and build confidence among employees. Her workshop focuses on human connection, clear communication, and mastering practical techniques for navigating challenging customer interactions.
“We are thrilled to offer these tailored training sessions that will help local employees sharpen their customer service skills and elevate their customer experience,” said Claire Boscq.
“These workshops are designed to be engaging and practical, ensuring that participants leave with tangible skills they can apply immediately to enhance their service delivery.”
More information about the training, including all the dates, can be found here.
