Guests at the Grand Jersey Hotel & Spa and L’Horizon Beach Hotel & Spa rated their stays an impressive 4.7 out of 5, earning both hotels the British Airways Holidays Customer Excellence Award.
Based entirely on verified feedback from BA Holidays customers throughout 2024, this recognition reflects the hotels’ consistently high standards in guest experience, facilities, and service.
Guest feedback was collected and verified by Feefo, an independent review platform, where visitors rated the hotel on key aspects including service, cleanliness, location, and sleep quality. The award is a testament to the dedication and professionalism of the teams at both hotels, whose daily efforts help create a relaxed and welcoming environment.
Both L’Horizon Beach Hotel & Spa and the Grand Jersey Hotel & Spa have Employee of the Month schemes to recognise exceptional contributions to hospitality. In April, Chef De Rang Shashini De Silva from the Grand Jersey Hotel & Spa was named Employee of the Month, acknowledged by colleagues for her positive attitude and broad skillset across the hotel’s food and beverage operations. Shashini joined the team in May 2022 as a Food & Beverage Assistant and has since been promoted. She now plays a key role at Tassili, the hotel’s fine dining restaurant featured in the 2025 Michelin Guide. Her team describes her as “the backbone of Tassili”, always smiling and ready to assist wherever needed.
Simon Beynon, Sales Director at Hand Picked Hotels, said: “We are immensely proud to have been awarded the Customer Excellence Award by British Airways. It is a testament to our strong commitment to giving guests a treasured experience they’ll remember for years to come, and to our dedicated staff who are passionate about making our hotel a wonderful place to stay.
“Our guests are at the heart of everything we do, so receiving such positive feedback from them is a clear sign that the hard work of our Jersey hotel teams are making a real difference.”
Andrew Flintham, Managing Director at British Airways Holidays, commented: “We are delighted to recognise and celebrate outstanding hotels that share our commitment to creating unforgettable experiences for our guests. This Customer Excellence Award highlights high-quality hotels we’re proud to work with and helps our customers make confident, informed choices—so they can truly enjoy their holidays.”
Pictured: Left to right – Andrew Coggings, General Manager, Grand Jersey Hotel & Spa and Shashini De Silva, Chef De Rang Tassili.
