Transforming workflows with Microsoft 365 Copilot and AI agents

Discover how your organization can go beyond chat and unlock the full potential of Microsoft Copilot by building intelligent agents tailored to your unique workflows and job roles. In this session, we’ll explore how Copilot Agents—built using Microsoft 365 Chat, Copilot Studio and Azure AI Services – can be designed to automate repetitive tasks, retrieve and act on business data, and deliver personalized support from IT and HR support to sales and customer service.

You’ll learn:

Key Features of Microsoft 365 Copilot

• Unique features that set Microsoft 365 Copilot apart.
• AI-powered search, chat functionalities, and personalization features.

Understanding AI Agents

• What Copilot Agents are and how they differ from traditional chat-based AI.
• Overview of how AI agents can be integrated into various workflows and job roles.
• How to empower teams to create their own agents with minimal technical expertise.

Building AI Agents

• How to build and deploy agents that integrate with Microsoft 365, SharePoint, Dynamics 365, and your own line-of-business apps.
• Tools and platforms available for building AI agents, including no-code and advanced options.

Use Cases and Applications

• Real-world examples of agents supporting HR, finance, sales, and IT operations.
• Examples of key processes in enterprise organizations where AI agents can be applied.
• Specific use cases in customer self-service, lead generation, risk management, and more

Whether you’re an IT leader, business analyst, or digital transformation champion, this webinar will equip you with the knowledge to start building agents that work for your people—so they can focus on what matters most.