The Right Advice On: Running a grievance process

Learn the right way to manage a grievance process, recognise the possible outcomes, and get practical tips you can use immediately.

Grievance situations can raise complex questions around process, fairness, and legal obligations.

This half-day introductory workshop is a knowledge session that provides an overview of how grievance matters are typically managed and what Guernsey employers should consider at each stage of the process.

Who should attend?

• Managers with responsibility for people management
• Those involved in HR or disciplinary processes
• Anyone seeking a clearer understanding of grievance procedures
• No prior HR training is required.

What this session will cover

In this 2.5-hour workshop, we’ll explore:

• What constitutes a grievance in the workplace
• Common reasons grievances arise
• Key legal principles, including constructive unfair dismissal
• The main stages of a grievance process
• The purpose and structure of a grievance hearing
• Recognising and understanding possible outcomes

Why attend?

• CPD certified
• Gain an overview of grievance management within a Guernsey legal framework
• Understand what good practice looks like when handling grievances
• Identify common risks and procedural pitfalls
• Use this session as a starting point for further HR and people management development

Important to know

This workshop is an introductory session and provides an overview rather than detailed procedural instruction. It’s designed to support knowledge and understanding, and to highlight where further guidance or more in-depth training may be appropriate.