JCX Conference: Elevating customer eXperience in Jersey – together

Elevating Customer eXperience in Jersey – Together! One SMILE at a time…

In its second year, the JCX Conference is more than an event — it’s a movement that’s gaining momentum. After a successful launch, we’re back with even greater energy, purpose, and passion to put customer eXperience at the heart of Jersey’s business success. This is your chance to be part of a growing community that believes in the power of empowerment, the impact of positivity, and the importance of celebrating service excellence.

Step into a space where ideas come to life, where customer-first thinking fuels business success, and where we empower each other to thrive. This year’s conference will feature:

• 8.30am Registration and Coffee
• 9am Opening Keynote from Stefan Osthaus, President Customer Institute
• 9.45am Case Study with Katie Nugent, Group Retail Director Lush
• 10.15am Panel Conversation
• 11am Break
• 11.30am Delivering exceptional DCX
• 12.15pm Jersey Customer Satisfaction Index, the results
• 1pm Danica Damljanovic: enhancing CX with AI
• 1.45pm Closing Remark, your host Claire Boscq, Founder JCX Alliance
• Light Lunch and Networking with Exhibitors
• The Evening: Jersey Customer Service Awards

As the sun sets, we shift to a joyous celebration of service excellence at the Jersey Customer Service Awards. Join us in recognising the individuals and teams who make a real difference through their dedication, care, and exceptional service. (for more details on the CS Awards contact Sandy Moretta)

Together, let’s make 2025 a landmark year for customer eXperience in Jersey. This is more than a conference – it’s a movement. Whether you’re looking to grow, connect, or be inspired, this is your opportunity to shine.