Banking Operations Manager
We are seeking a strategic and detail-oriented Banking Operations Manager to lead and develop our banking operations team. The ideal candidate will oversee daily operations, ensuring efficiency, compliance, and exceptional service delivery. This role requires a deep understanding of banking operations, regulatory standards, and exceptional leadership skills to foster a culture of excellence and continuous improvement.
Key accountabilities – Operational management:
- Oversee daily operations including account processing, transaction management, reconciliation, and other back-office functions.
- Ensure operational processes align with organizational goals and regulatory standards.
Develop and implement policies and procedures to improve efficiency and mitigate operational risk. - Lead, mentor, and motivate team members, fostering a high-performance culture.
- Set clear performance expectations, provide feedback, and conduct regular performance reviews.
- Identify skills gaps and coordinate training programs to enhance team expertise and efficiency.
- Ensure compliance with all regulatory requirements and internal policies, including AML and fraud prevention protocols.
- Monitor operational risks and implement measures to reduce potential impacts.
- Conduct regular audits and ensure controls are in place to maintain data accuracy and confidentiality.
- Evaluate and refine processes to increase operational efficiency and reduce processing times.
- Identify, recommend, and implement automation opportunities and other tools to streamline workflows.
- Collaborate with cross-functional teams to ensure seamless service and alignment with strategic objectives.
- Maintain high standards of customer service and responsiveness, addressing client inquiries or escalations as needed.
- Act as a liaison between operations and customer service departments to resolve complex issues.
- Monitor and report key performance metrics for the team, including productivity, accuracy, and service levels.
- Provide data-driven insights and reports to senior management, recommending strategies for operational improvements.
- Use data to forecast volumes and staffing needs, adjusting resources to meet fluctuating demand.
Lead or support projects related to process improvement, system upgrades, or regulatory changes. - Coordinate with technology and compliance teams to implement new systems or tools that enhance operational capabilities.
Requirements
- Minimum 5 years in Banking Operations or similar Financial Services role with at least 2 years in a supervisory or management position.
- Minimum GCSEs and A Levels and/or relevant Professional Qualifications.
- Degree Level Educated to a 2:1 or above (preferred).
- Level 5 or above Management and Leadership Qualification (preferred).
- Good working knowledge of the Guernsey finance sector, particularly in Banking services.
- Understanding of the GFSC handbook and relevant areas for Banking services and products.
- Extensive knowledge of the GFSC handbook, including CDD, Risk-based approach, Reporting suspicion, record keeping, and Natural Persons (preferred).
- Good working knowledge of Temenos core systems including T24 and TCIB (preferred).
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