L’Horizon has been named ‘Hotel of the Year’ by the UK’s leading independent group of country house hotels and spa resorts.
It is the second time the Jersey hotel and spa has won the coveted award, which was presented at the annual award ceremony hosted by Hand Picked Hotels.
L’Horizon’s general manager, Simon Miller, who accepted the award, said the win felt just as special the second time around.
“On behalf of everyone at L’Horizon, I am honoured to receive this award in recognition of all the hard work and dedication of the team, particularly my senior managers, Thomas Burford and Shaun McGachan, who provided excellent leadership and support helping to achieve such pleasing results,” he said.
“I am hugely proud of the level of commitment and the quality of service that the entire team demonstrate day after day and am delighted to have achieved our budgeted revenues.”
Hand Picked Hotels chairman and CEO Julia Hands praised L’Horizon for delivering excellent employee retention and solid financial results.
“In addition to its strong financial performance during the last year, the team has demonstrated an exceptional level of guest care and attention to detail, evident from its high customer satisfaction results, with guests commenting on the warmth and professionalism of the team across all areas of the hotel,” she said.
“The hotel’s employee survey results were some of the highest in the company, consistently achieving exceptional levels of staff engagement and retention in a challenging recruitment market.”
Pictured L-R: L’Horizon Beach Hotel & Spa general manager Simon Miller and Hand Picked Hotels chairman and CEO Julia Hands.
