Assistant Manager – Procedural Change
We are seeking a dynamic and results-driven Assistant Manager – Procedural Change to join our team at Skipton International. In this role, you will play a crucial part in optimising and improving operational processes across multiple geographies. You will work closely with cross-functional teams to identify, plan, and implement procedural changes that enhance efficiency, ensure regulatory compliance, and improve customer service outcomes.
Key accountabilities
- Process Optimisation: Collaborate with internal stakeholders to identify areas for process improvement and operational efficiency in line with the bank’s objectives
- Procedural Analysis: Conduct thorough assessments of existing procedures, identifying bottlenecks, risks, and opportunities for improvement
- Change Implementation: Lead the implementation of procedural changes, ensuring all initiatives align with the bank’s strategic goals and regulatory requirements.
- Stakeholder Engagement: Act as a liaison between departments such as Risk, Compliance, IT, and Operations to ensure seamless integration of new procedures
- Training & Support: Coordinate and deliver training sessions for staff on new procedures, ensuring successful adoption and understanding across the organization
- Compliance & Risk Management: Ensure that all process changes are compliant with international banking regulations and local legal requirements, minimizing operational risks
- Performance Metrics: Develop key performance indicators (KPIs) to measure the effectiveness of implemented changes, continuously monitoring and adjusting as needed
- Reporting: Prepare regular reports for senior management, summarizing progress, challenges, and the impact of procedural changes on business operations
- Project Management: Assist the Senior Operations Manager in the planning, execution, and monitoring of process improvement projects, ensuring timelines, budgets, and quality standards are met
- Adhere to CPD (Continued Professional Development) requirements in accordance with qualification level and in-house procedures.
- Adhere to the Skipton International core values and expected behaviours.
- Perform any other duties as deemed necessary by management.
Essential requirements
- 3+ years of experience in process improvement, operations, or procedural change within the financial services industry, preferably in an international bank
- Experience in managing change in a complex, regulatory-driven environment
- Familiarity with process improvement and banking systems
- Strong analytical skills with the ability to interpret data and identify trends
- Proficiency in process mapping and process re-engineering
- Knowledge of international banking regulations and risk management
- Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and influence stakeholders
- Strong project management skills with the ability to manage multiple priorities and meet deadlines
- Proactive problem-solver with a detail-oriented and hands-on approach
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