Channel Eye has joined forces with Royston Guest, leading Business Growth Coach and CEO/Founder of Pathways Global, in our column, ‘Ask the Business Coach’.
When asked WHAT they do, most people can speak about it at length. They might have a quick answer and, when pressed, will give you tons of details about their role’s logical, technical, and procedural aspects. You are probably the same. We don’t have any difficulty at all explaining our WHAT.
When you can answer not just WHAT you do but elaborate on WHY you do it, it will change how you make decisions and the value you place on things.
Three key takeaways
- Stop calling them ‘difficult conversations’.
- Aim for candour with positive intent conversations.
- Lean into challenging conversations.
Episode timestamps
- [0.10] 90% of business leaders and managers avoid difficult conversations with their people. The problematic conversation most commonly relates to a performance issue—lateness, underperformance against targets, or disruptive behaviours.
- [1.30] The moment you think it is a difficult conversation, guess what? It will be a difficult conversation! Reframe the conversation into a candour with a
positive intent conversation. You want to see the individual succeed; the discussion and feedback will help them achieve this. - [3.26] Lean into challenging conversations. Don’t avoid them; take them head-on. This approach will demonstrate your action-oriented leadership and create a culture of openness and honesty, i.e., a culture of candour with a positive intent.
Do you have a question for the Business Coach?
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Missed a previous episode? Catch-up and watch the series here.
