Aurigny staff have recently completed training about supporting passengers with non-visible disabilities, chronic illnesses or conditions by becoming a member of the Hidden Disabilities Sunflower scheme.
Customers can wear a Sunflower lanyard to signify they may need extra assistance or more time to complete certain tasks. The Sunflower informs trained staff that reasonable adjustments may be necessary throughout the journey.
As part of the airline’s membership, its team has a detailed understanding of what an invisible disability is, what the Sunflower represents, and how to approach and confidently support passengers wearing the Sunflower lanyard.
As part of Aurigny staff’s continued development, they can access all resources the Sunflower provides through the membership portal.
An Aurigny spokesperson said: “We want to make flying with Aurigny as comfortable as possible for all our passengers. We are proud to be a member of the Hidden Disabilities Sunflower and are committed to supporting customers who need additional assistance.
“Anyone wearing a Sunflower lanyard can be sure that our friendly team will support them before, during and after their journey with us. This specialist training will help our passengers with hidden conditions or disabilities feel more comfortable and at ease throughout their journey.”
Paul White, CEO, Hidden Disabilities Sunflower said: “We are delighted to welcome Aurigny to the global Hidden Disabilities Sunflower network. They provide an essential travel connection to and from Guernsey and Alderney to the UK and Europe.
“The Sunflower provides a further connection for passengers with non-visible disabilities. It gives travellers the confidence that the staff at Aurigny will support them from booking to the date of departure and return. Sunflower wearers will be met with an offer of support, extra time, patience and understanding.”
Pictured: Neave Chatting-Tonks and Nicholas Wright
