Customer Service training: Shortburst CX workshop
Agenda
This 2-hour interactive workshop will provide participants with practical tools to deliver exceptional customer experiences and foster a culture of service excellence.
- Why Customer Service Matters
- Understand the impact of great service on your business.
- Learn to anticipate customer needs and create meaningful connections.
- SMILE Customer Service Standards
- Explore practical strategies to exceed customer expectations.
- Discover how to surprise and delight customers for lasting loyalty.
- Effective Communication Skills
- Build trust and rapport through empathetic listening.
- Learn basic sales techniques and stay energized in every interaction.
- Turning Challenges into Opportunities
- Develop strategies to handle complaints with confidence.
- Transform difficult conversations into moments of loyalty-building success.
Who is it for?
This session is ideal for:
- Retail and hospitality employees looking for a quick, impactful way to improve their customer service skills.
- Teams seeking actionable tools to build confidence in daily customer interactions.
- Businesses aiming to foster a positive and memorable customer experience.
Why join this training?
- Quick and Impactful: Perfect for employees who want to learn essential customer service skills without taking too much time away from work.
- Practical Skills: Participants leave with actionable strategies they can apply immediately to improve customer satisfaction.
- Interactive Learning: Hands-on activities, role-playing, and real-life case studies make the training engaging and effective.
- Part of the Skills Development Scheme: Elevate your team’s skills while contributing to Jersey’s customer service excellence.
Trainer: Claire Boscq, CX Activator, No. 3 Customer Experience Global Guru.
Channel Eye Media is advertising this event for a third party. The event is not promoted, or endorsed by Channel Eye Media unless specifically stated.
