Customer Service training: Kick-start CX workshop

Agenda

This 4-hour immersive workshop focuses on building confidence, fostering human connections, and mastering practical techniques for exceptional customer service.

1. Delivering Exceptional Service
   • Equip your team with practical tools to celebrate the transformative power of great customer experiences.
   • Ignite passion for service through actionable strategies.
2. Building Confidence in Challenging Situations
   • Learn techniques to navigate difficult scenarios with ease.
   • Unlock your team’s potential to turn challenges into positive outcomes.
3. Fostering Human Connection and Clear Communication
   • Strengthen interpersonal skills to build meaningful connections.
   • Ensure clarity and enthusiasm in all customer interactions.
4. Mastering Practical Techniques for Positive Impact
   • Apply simple yet effective techniques to consistently deliver outstanding results.
   • Create lasting positive impressions with every customer interaction.

Who is it for?

This session is perfect for:

• Retail and hospitality teams seeking comprehensive training to elevate their customer service standards.
• Employers aiming to improve team confidence and enhance communication with customers.
• Individuals looking to transform everyday customer interactions into extraordinary experiences.

Why join this training?

• Comprehensive and Immersive: Dive deep into customer service principles with a 4-hour session designed to create lasting change.
• Confidence-Building: Equip your team to handle difficult situations and thrive in their roles.
• Human-Centric Approach: Learn to foster empathy, trust, and clarity in every customer interaction.
• Skills Development Scheme: Be part of a larger movement to enhance customer service excellence in Jersey.

Trainer: Joanne Vandermerwe-Mahon, Founder of Profit on a Plate.