Claire Boscq, Author at Channel Eye https://channeleye.media/author/claire-boscq/ Business & Lifestyle News in the Channel Islands and Isle of Man Fri, 18 Oct 2024 09:34:39 +0000 en-GB hourly 1 https://channeleye.media/wp-content/uploads/2020/08/ce_favicon48px.png Claire Boscq, Author at Channel Eye https://channeleye.media/author/claire-boscq/ 32 32 Jersey conference ignites Island-wide customer experience transformation https://channeleye.media/jersey-conference-sparks-island-wide-customer-experience-transformation/ Mon, 14 Oct 2024 04:03:06 +0000 https://channeleye.media/?p=57381 The inaugural Jersey Customer Experience Conference, sponsored by Channel Eye, was held in St Helier on Thursday 10th October. The event was hailed as a resounding success, uniting over 70 business leaders, industry experts, and innovators from across the island to drive a new movement in customer experience. Hosted by the newly formed JCX Alliance, […]

Source: Channel Eye - Full story: 'Jersey conference ignites Island-wide customer experience transformation'.

First published by Channel Eye on 14 October 2024 at 04:03 GMT.]]> National Customer Service Week: A celebration of excellence and team spirit https://channeleye.media/national-customer-service-week-a-celebration-of-excellence-and-team-spirit/ Mon, 07 Oct 2024 04:02:53 +0000 https://channeleye.media/?p=56323&preview=true&preview_id=56323 National Customer Service Week is an annual event observed in the first full week of October, where businesses worldwide come together to honor the crucial role that customer service plays in their success. This special week is dedicated to celebrating those who work tirelessly behind the scenes to ensure every customer interaction is exceptional. It’s […]

Source: Channel Eye - Full story: 'National Customer Service Week: A celebration of excellence and team spirit'.

First published by Channel Eye on 7 October 2024 at 04:02 GMT.]]> The mutual benefits of respect: How kindness enhances customer experience https://channeleye.media/jcx-2024-05/ Fri, 04 Oct 2024 04:02:11 +0000 https://channeleye.media/?p=56312 Leading-up to the launch of the Jersey Customer eXperience Alliance (JCX) and National Customer Service Week, from 7th to 11th October, Claire Boscq looks at the mutual benefits of respect and how kindness enhances customer experience. Respect in customer service is essential for fostering positive interactions between employees and customers. While we often hear that […]

Source: Channel Eye - Full story: 'The mutual benefits of respect: How kindness enhances customer experience'.

First published by Channel Eye on 4 October 2024 at 04:02 GMT.]]> Energise your workspace to personalise and enhance the employee experience https://channeleye.media/jcx-2024-04/ Fri, 27 Sep 2024 04:02:34 +0000 https://channeleye.media/?p=56313&preview=true&preview_id=56313 Leading-up to the launch of the Jersey Customer eXperience Alliance (JCX) and National Customer Service Week, from 7th to 11th October, Claire Boscq explains how energising your workspace will personalise and enhance your employee experience. Gallup’s State of the global workplace report highlights a staggering reality: disengaged employees cost organisations between $450 billion and $550 […]

Source: Channel Eye - Full story: 'Energise your workspace to personalise and enhance the employee experience'.

First published by Channel Eye on 27 September 2024 at 04:02 GMT.]]> Crafting seamless customer journeys: The power of mapping experiences https://channeleye.media/jcx-2024-03/ Fri, 20 Sep 2024 04:02:56 +0000 https://channeleye.media/?p=56314&preview=true&preview_id=56314 Leading-up to the launch of the Jersey Customer eXperience Alliance (JCX) and National Customer Service Week, from 7th to 11th October, Claire Boscq explains how you can ensure your organisation consistently delivers a seamless and engaging customer experience? How can you truly step into your customers’ shoes, understanding their journey from their perspective, and identify […]

Source: Channel Eye - Full story: 'Crafting seamless customer journeys: The power of mapping experiences'.

First published by Channel Eye on 20 September 2024 at 04:02 GMT.]]> Training your team: The key to keeping customers and growing your business https://channeleye.media/jcx-2024-02/ Fri, 13 Sep 2024 04:02:06 +0000 https://channeleye.media/?p=56315&preview=true&preview_id=56315 Leading-up to the launch of the Jersey Customer eXperience Alliance (JCX) and National Customer Service Week, from 7th to 11th October, Claire Boscq explains why team training is key to keeping customers and growing your business. Happy customers are created, not found Happy customers don’t just happen; they are the result of a well-trained, confident […]

Source: Channel Eye - Full story: 'Training your team: The key to keeping customers and growing your business'.

First published by Channel Eye on 13 September 2024 at 04:02 GMT.]]> Why customer experience is critical in business success and community growth https://channeleye.media/jcx-2024-01/ Fri, 06 Sep 2024 04:02:33 +0000 https://channeleye.media/?p=56316&preview=true&preview_id=56316 Leading-up to the launch of the Jersey Customer eXperience Alliance (JCX) and National Customer Service Week, from 7th to 11th October, Claire Boscq explains why customer experience is critical to both business success and the growth of our community. Can you afford to neglect your customers? In a fiercely competitive landscape, businesses can no longer […]

Source: Channel Eye - Full story: 'Why customer experience is critical in business success and community growth'.

First published by Channel Eye on 6 September 2024 at 04:02 GMT.]]> Working from home? Increase your productivity by increasing harmony https://channeleye.media/working-from-home-increase-your-productivity-by-increasing-harmony/ Tue, 02 Feb 2021 05:01:23 +0000 https://channeleye.media/?p=24785 Create better workplace relationships and harmony in your home, your workplace, or your home-office – that is what Feng Shui does.  It might not be the first thing that comes to your mind for improving your workplace relationships, but it’s an indirect way to create a more harmonious environment. When you learn how to apply it […]

Source: Channel Eye - Full story: 'Working from home? Increase your productivity by increasing harmony'.

First published by Channel Eye on 2 February 2021 at 05:01 GMT.]]> Customer service week: Creating a harmonious workplace improves customer service https://channeleye.media/customer-service-creating-a-harmonious-workplace-improves-customer-service/ Thu, 08 Oct 2020 04:03:03 +0000 https://channeleye.media/?p=21517 International Customer Service Week is celebrated annually in the first full week of October. To recognise the importance of excellent customer service, we are featuring a customer service themed article each day this week. How do you feel at work? Are you energized, confident, and creative? Or do you feel bogged down, stifled, perhaps even […]

Source: Channel Eye - Full story: 'Customer service week: Creating a harmonious workplace improves customer service'.

First published by Channel Eye on 8 October 2020 at 04:03 GMT.]]> Customer service week: The day the lights went out https://channeleye.media/customer-service-week-the-day-the-lights-went-out/ Wed, 07 Oct 2020 04:01:46 +0000 https://channeleye.media/?p=21508 International Customer Service Week is celebrated annually in the first full week of October. To recognise the importance of excellent customer service, we are featuring a customer service themed article each day this week. Gabrielle, my daughter, was six when I set up the Mystery Shopper business. She loved the idea of being a Mystery […]

Source: Channel Eye - Full story: 'Customer service week: The day the lights went out'.

First published by Channel Eye on 7 October 2020 at 04:01 GMT.]]>