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SUMMARY:Innovating service with AI: The agentic future of customer engagement
DESCRIPTION:Service delivery models evolving at unprecedented speed, customer expectations are rising while operational complexity and workforce challenges continue to grow.\nJoin Microsoft for a visionary session that explores how Microsoft Dynamics 365 is redefining service delivery through agentic AI—empowering organizations to deliver faster, smarter, and more personalized customer experiences at scale.\nThis session will introduce the concept of agentic service—a new model where AI agents, Copilot, and human teams work together to orchestrate and resolve service interactions across every channel and touchpoint. You’ll discover how Dynamics 365 solutions—including:\n\nDynamics 365 Customer Service\nDynamics 365 Contact Center\nDynamics 365 Field Service\n\n…are helping organizations:\n\nDeliver seamless, omnichannel experiences with AI-powered self-service and intelligent routing.\nEmpower service reps and technicians with real-time insights, Copilot-guided workflows, and unified customer views.\nAutomate repetitive tasks and entire service processes with autonomous AI agents—freeing teams to focus on high-value work.\nDrive operational efficiency, reduce costs, and scale service capacity without increasing headcount.\n\nWhether you’re looking to modernize your contact center, optimize field operations, or unify your service stack, this session will equip you with the insights and roadmap to lead your organization into the future of AI-powered service.\n
URL:https://channeleye.media/events/innovating-service-with-ai-the-agentic-future-of-customer-engagement/
ORGANIZER;CN=Microsoft:MAILTO:
CATEGORIES:Business,Digital & Technology,Leadership,Webinar/Online
LOCATION:Webinar / Online
ATTACH;FMTTYPE=image/jpeg:https://channeleye.media/wp-content/uploads/2024/12/Microsoft-logo-2024-12-01-16-9.jpg
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