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DTSTART;TZID=Europe/Jersey:20250224T100000
DURATION:PT4H
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CREATED:20250108
LAST-MODIFIED:20250109
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SUMMARY:Customer Service training: Kick-start CX workshop
DESCRIPTION:Agenda\nThis 4-hour immersive workshop focuses on building confidence, fostering human connections, and mastering practical techniques for exceptional customer service.\n\nDelivering Exceptional Service\n\nEquip your team with practical tools to celebrate the transformative power of great customer experiences.\nIgnite passion for service through actionable strategies.\n\n\nBuilding Confidence in Challenging Situations\n\nLearn techniques to navigate difficult scenarios with ease.\nUnlock your team’s potential to turn challenges into positive outcomes.\n\n\nFostering Human Connection and Clear Communication\n\nStrengthen interpersonal skills to build meaningful connections.\nEnsure clarity and enthusiasm in all customer interactions.\n\n\nMastering Practical Techniques for Positive Impact\n\nApply simple yet effective techniques to consistently deliver outstanding results.\nCreate lasting positive impressions with every customer interaction.\n\n\n\n\nWho is it for?\nThis session is perfect for:\n\nRetail and hospitality teams seeking comprehensive training to elevate their customer service standards.\nEmployers aiming to improve team confidence and enhance communication with customers.\nIndividuals looking to transform everyday customer interactions into extraordinary experiences.\n\n\nWhy join this training?\n\nComprehensive and Immersive: Dive deep into customer service principles with a 4-hour session designed to create lasting change.\nConfidence-Building: Equip your team to handle difficult situations and thrive in their roles.\nHuman-Centric Approach: Learn to foster empathy, trust, and clarity in every customer interaction.\nSkills Development Scheme: Be part of a larger movement to enhance customer service excellence in Jersey.\n\n\nTrainer: Joanne Vandermerwe-Mahon, Founder of Profit on a Plate.\n
URL:https://channeleye.media/events/customer-service-training-kick-start-cx-workshop/
ORGANIZER;CN=Jersey Customer eXperience Alliance (JCX):MAILTO:
CATEGORIES:Business,Jersey,Retail & Hospitality
LOCATION:16 Library Place, Saint Helier, Jersey
ATTACH;FMTTYPE=image/png:https://channeleye.media/wp-content/uploads/2025/01/JCX-pic-scaled-to-16-9.png
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